Questions, answered plainly
If yours is not here, call (905) 418-4918.
Price
How much does it cost to serve documents in the GTA?
$149 for a standard serve, with the attempt within 72 hours, or $199 for a rush serve within 24 hours. That includes the attempt, GPS and photo proof, live tracking, printing of the first 10 pages and both affidavits. There is no mileage or parking charge in the GTA.
What could make it cost more?
Three things, all priced up front: a further attempt at $75 if you approve one, an additional person served at the same address at $75, and printing past 10 pages at $0.50 a page. HST is added. Nothing else is.
Do you charge for the affidavit?
No. The affidavit of service and the affidavit of attempts are both included.
Can I cancel?
Yes. Before a server is assigned you can cancel on your tracking page and the full amount is refunded straight away. After that, attempts already made are kept and anything not yet done is refunded.
How do I pay?
By card when you order. A further attempt or a court fee is paid the same way at the moment you approve it.
Serving
What happens if nobody answers the door?
You see the photo and your server's note within seconds, and you choose: approve another attempt for $75, or stop. If you stop, you receive a commissioned affidavit of attempts recording every visit.
How many attempts will it take?
It depends on the person and on how much you can tell us. A good brief, with the hours they are home, their vehicle and a work address, is what most often gets documents served on the first visit.
What if the person refuses to take the documents?
Your server records exactly what happened, including that the person was told what the documents were and that they were left in the person's presence. Whether that counts as good service in your matter is a legal question for your lawyer or the court.
Do you serve early in the morning and in the evening?
Yes. Our servers work from 5 a.m. to 10 p.m., Monday to Friday, and attempts are made when the person is most likely to be there. There is no extra charge for the time of day.
Do you serve outside the GTA?
Yes, across Ontario, for $200 with the attempt within 72 hours or $250 within 24 hours. If we cannot reach an address, we tell you within one business day and refund you in full.
Proof and tracking
What do I receive at the end?
The commissioned affidavit of service, the affidavit of attempts, the attempt log with GPS coordinates and times, and the photographs, within 24 hours of a successful serve.
How do I track my job?
Your confirmation email links to your tracking page. You can also enter your job number and email on the Track a job page.
What if there is a mistake in the affidavit?
Reply to any of our emails and we correct it within one business day at no charge.
What do you do with my documents and information?
We use them to carry out your order and keep the record of it. They are not sold or shared for marketing. Our privacy page sets out the detail.
About Sparrow
Is Sparrow a law firm?
No. Sparrow serves, files and retrieves documents and does not give legal advice. Notarizations are performed by a lawyer licensed in Ontario.
Can you tell me which documents I need to serve?
No. That is legal advice. The court office or a lawyer can tell you what must be served, on whom and by what date.