Refund policy

Full refund

• You cancel before a server has been assigned to your job. You can do this yourself on your tracking page, and the refund is issued immediately.
• The address is outside the GTA and we cannot reach it. We tell you within one business day.
• For other services, you cancel before we have started work on your documents.

Partial refund

• A rush attempt is not made within 24 hours: we refund the difference between the rush and standard prices automatically, without being asked.
• You cancel after a server has been assigned: attempts already made are kept and anything not yet done is refunded. Ask on your tracking page and a person confirms it with you.
• You approved and paid for a further attempt and then cancel before it is made: that attempt is refunded.

No refund

• An attempt that was made, whether or not the person was served. You receive the record of it and, if you stop there, an affidavit of attempts.
• Court and government fees we have already paid on your behalf.

How to ask

Use the cancel or report options on your tracking page, or email contact@sparrowservers.com with your job number. Refunds go back to the card you paid with and usually show within 5 to 10 business days.