Privacy policy
Last updated November 10, 2026
What we collect
- About you: your name, email, phone number, firm and payment confirmation. Card details are handled by our payment processor and never reach us.
- About the job: the documents you upload, the name and address of the person or business being served, and what you tell us in the brief.
- From each attempt: the time, the location reported by the server's device, a photograph of the address and the server's observations.
Why we collect it
To carry out your order, to produce the affidavits and the record that go with it, to take payment and to answer you. We do not sell personal information or use it for advertising.
Who sees it
The server assigned to your job, our dispatch staff, the commissioner who takes the affidavit, and the companies that host our systems and process payments on our behalf. Affidavits are prepared so that you can file them with a court, where they may become part of the public record.
Photographs
Servers photograph the door or building, not people's faces.
Where it is stored and for how long
Order records, documents and attempt records are stored with our cloud provider on servers in the United States. Payments are processed by Stripe, which may also process data outside Canada. Information held outside Canada is subject to the laws of the country where it is held. We keep the record of a job for seven years after it closes, because clients and courts can need it long after the serve, and then delete it.
Your choices
You can ask to see the personal information we hold about you, ask us to correct it, or raise a concern, by writing to contact@sparrowservers.com. If you are not satisfied with our answer you can contact the Office of the Privacy Commissioner of Canada.