Terms of service
Last updated November 10, 2026
Who we are
Sparrow Process Servers ("Sparrow", "we") provides process serving, court filing, document retrieval, apostille and authentication, and notary services. Sparrow is not a law firm and does not give legal advice. Notarizations are performed by a lawyer licensed in Ontario.
Your order
When you order, you confirm that the information you give us is accurate and that you are entitled to have the documents served, filed or processed. You are responsible for choosing the right documents, the right recipient and the right deadline.
Prices and payment
The price shown at checkout is the price you pay for that order, plus HST. A further attempt at service, a court fee or a government fee is charged only after we show you the amount and you approve it. Court and government fees are passed on at cost.
Timing
For a standard serve we make the first attempt within 72 hours of your order, and for a rush serve within 24 hours. If a rush attempt is not made within 24 hours, we refund the difference between the rush and standard prices. We cannot guarantee that any attempt will result in service.
What we provide
For each attempt we record the time, the location reported by the server's device, a photograph and the server's observations. After a successful serve we provide a commissioned affidavit of service and, where attempts were unsuccessful, an affidavit of attempts, within 24 hours. We do not guarantee that a court will accept any affidavit or find that service was effective.
Your documents
You keep ownership of your documents. We use them only to carry out your order. Original documents sent to us for apostille or notarization are handled with care and photographed on receipt and return.
Limits on our responsibility
You are responsible for your own deadlines, including limitation periods and court dates, and for leaving enough time for service. To the extent the law allows, Sparrow's total liability for any order is limited to the amount you paid us for that order, and we are not liable for indirect or consequential losses, including the loss of a claim or the cost of a missed deadline. Nothing in these terms limits liability that cannot be limited by law.
Refunds
See our refund policy.
Governing law
These terms are governed by the laws of Ontario and the laws of Canada that apply there.
Contact
contact@sparrowservers.com, (905) 418-4918, 55 Village Centre Pl, Suite 200, Mississauga, ON L4Z 1V9.